Love INC Newberg SMS & Data Privacy Policy
Effective Date: 02/07/25

1. Introduction
Love INC Newberg is committed to protecting your privacy and ensuring transparency in how we collect, use, and store your information. This policy outlines our practices regarding SMS communications and broader data collection methods in compliance with industry best practices, legal regulations, and carrier requirements.

By opting into our SMS services or providing your information to Love INC Newberg, you agree to the terms outlined in this policy.

2. Information We Collect
When you interact with Love INC Newberg through SMS or other means, we may collect the following:

SMS Services:

• Name and mobile phone number
• Opt-in and opt-out preferences
• Interaction data (e.g., responses to messages, delivery status)
• Any additional information voluntarily provided via SMS

General Non-Profit Operations:

• Email address and phone number
• Mailing address (if provided for event registration, donations, or volunteer work)
• Payment and donation details (for tax-deductible contributions)
• Service history and interactions with Love INC Newberg programs

How We Use Your Information:

• To communicate with you about appointments, service updates, volunteer opportunities, and community programs
• To provide support and respond to inquiries
• To send tax receipts and donation confirmations
• To fulfill legal, financial, and regulatory obligations as a 501(c)(3) non-profit

We do not sell or rent your data to third parties.

3. How We Collect and Store Consent (SMS & General Data Use)
Love INC Newberg ensures explicit consent before sending SMS messages or using personal data.

• Online Opt-In Forms: Customers, donors, and volunteers can sign up via digital forms, where consent is recorded.
• Verbal Opt-In: Consent may be given in person or over the phone and logged in our system.
• Written Opt-In: Some services require a signed consent form, stored digitally or in hard copy.
• Double Opt-In (if required by carriers): Users who opt in via digital or verbal methods may receive a confirmation text:

“Thank you for signing up for Love INC Newberg updates. Reply YES to confirm. Msg & data rates may apply. Reply STOP to unsubscribe.”

4. How We Use Your Information (SMS & Non-SMS Data)

     SMS Communications
     We use SMS for:

• Appointment reminders and confirmations
• Urgent service notifications
• Responses to customer inquiries

     Non-SMS Communications
     For general non-profit operations, we may also:

• Send email updates about programs, events, and donation opportunities
• Use data for reporting, tax documentation, and funding compliance
• Share aggregate, non-identifiable data with grant providers to demonstrate impact

     We do not use SMS consent for marketing messages.

5. Emergency Notifications
In rare cases, Love INC Newberg may send urgent SMS alerts regarding:

• Service disruptions (weather closures, emergency changes to programs)
• Important updates related to donations, fundraising, or community-wide events

These messages are not marketing-related and follow the same opt-out policy as regular SMS communications.

6. Data Sharing & Third-Party Access
We only share your data with trusted partners when necessary.

• Service providers who assist with SMS communications, payment processing, or donor tracking
• Grant agencies or reporting bodies (in aggregate, anonymized form only)
• Legal or regulatory bodies (only when required by law)

     We do not share or sell personal data to third-party marketers.

7. Opt-Out & Unsubscribe Options
Users can unsubscribe at any time by replying STOP to any message.

• Alternative opt-out keywords supported: END, QUIT, CANCEL, UNSUBSCRIBE, ARRET (French opt-out)
• After opting out, users receive:
  “You have successfully unsubscribed from Love INC Newberg alerts. No further messages will be sent. Reply HELP for assistance.”
• Re-Subscribe: Users who wish to opt back in can reply SUBSCRIBE or sign up again via our website.

8. Help & Support
For assistance, reply HELP to any SMS message. You will receive:
     “Thank you for contacting Love INC Newberg. For assistance, call (503) 537-3999 or email info@loveincnewberg.org.”

9. Message Frequency & Charges

• Message frequency varies but will not exceed 5 messages per month.
• Standard message and data rates may apply based on your mobile carrier’s plan.
• Love INC Newberg is not responsible for any SMS fees charged by your mobile provider.

10. Data Security & Retention Policy
Love INC Newberg takes data security seriously and follows industry best practices:

• Encrypted storage of donor, client, and volunteer data
• Limited access to sensitive data (only authorized personnel can view)

Data Retention:

• SMS opt-in records: Retained for 5 years for compliance purposes
• Donation and financial records: Retained for 7 years for IRS and regulatory compliance
• Service history: Retained as long as necessary to provide ongoing support

     After these periods, data is permanently deleted unless otherwise required by law.

11. Legal & Regulatory Compliance
Love INC Newberg adheres to all relevant laws and carrier policies, including:

• Telephone Consumer Protection Act (TCPA) – Ensures proper SMS consent procedures
• CAN-SPAM Act – Regulates electronic messaging compliance
• CTIA Messaging Principles & Best Practices – Sets industry texting standards
• Oregon State Privacy Laws (Or. Rev. Stat. Ann. §§ 165.535 and 165.540)

     By using our services, you acknowledge and consent to these compliance standards.

12. Multi-Language Compliance
 Love INC Newberg supports SMS messaging in English and Spanish. Users may       opt out in multiple languages:

• STOP, END, QUIT, CANCEL, UNSUBSCRIBE (English)
• ARRET, ANNULER, FIN, STOPP (French)
• PARAR, CANCELAR, TERMINAR (Spanish)

13. Changes to This Policy
This policy may be updated periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Information
For any privacy inquiries, concerns, or data requests, contact us:

• Email: info@loveincnewberg.org
• Phone: (503) 537-3999
• Website: https://loveincnewberg.org/contact